Resource Requests—Passing the Baton

Local and state governments in Washington State have cooperated on a new resource request board that moves requests with one click between EOCs and ensures that only one EOC works on a request at a time. Users click an ‘escalate’ button to move a request to another EOC or a ‘revert’ to send it back. If you are familiar with Process Permissions, you are probably thinking that’s what this is, but you’d be wrong. Our requirements made Process Per-missions hard to implement. Instead we used plain filters. In this article, we highlight some background, requirements, and design efforts.

by TJ MacDonald (City of Seattle)
Join WAG for the full article. For WAG Members, this article is on the Google Drive - featured in WAGging Tongues, January 2021, Volume 3, Issue 1