Resource Requests—Passing the Baton
Local and state governments in Washington State have cooperated on a new resource request board that moves requests with one click between EOCs and ensures that only one EOC works on a request at a time. Users click an ‘escalate’ button to move a request to another EOC or a ‘revert’ to send it back. If you are familiar with Process Permissions, you are probably thinking that’s what this is, but you’d be wrong. Our requirements made Process Per-missions hard to implement. Instead we used plain filters. In this article, we highlight some background, requirements, and design efforts.